Rated Roadside

Frequently Asked Questions

How Can We Help?
Call (312) 909-1019

'FAQ' For On The Way Roadside Assistance

“Your breakdown ends where we begin.”

Have questions about our towing or roadside services? We know that when you’re stranded, you need fast, honest, and reliable help — not confusion.

Below are some of the most common questions our customers ask about our 24/7 towing and roadside assistance throughout Cook County, Will County, and parts of DuPage County.

What services do you offer?

On The Way Roadside provides complete towing and roadside assistance, including: tire changes, jump starts, lockouts, fuel delivery, winch-outs, accident recovery, and mobile service for light-, medium-, and heavy-duty vehicles.

How fast can you get to me?

Our average response time is 30 minutes or less, depending on traffic and your exact location.

What areas do you serve?

We proudly serve Cook County, Will County, and parts of DuPage County. Whether you’re stuck on the highway, at home, or on a job site, our team will come to you anywhere in our coverage area.

Are you available 24/7?

Yes — we’re available 24 hours a day, 7 days a week, including weekends and holidays. When you call, we’re on the way.

What vehicles can you tow or service?

We handle cars, SUVs, pickup trucks, vans, box trucks, semis, and heavy equipment. Our team is fully equipped for roadside repairs and towing across all vehicle sizes.

How much do your services cost?

Pricing depends on your location, vehicle type, and service needed. Call us anytime for a fast, transparent quote — no hidden fees, ever.

Do you work with insurance Or motor clubs?

Yes. We accept many insurance and motor club dispatches and can also provide detailed invoices for reimbursement if needed.

How can I request service?

Call us 24/7 at 312-909-1019 Or request service online at onthewaylgx.com/roadside. We’ll confirm your details and dispatch the nearest available truck right away.

Didn’t find your answer?

We’re always here to help.
Call or text us anytime at: 312-909-1019
Email: repairs@onthewaylgx.com